All customizations turned off for Parent Portal

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Since we moved to PowerTeacher Pro this year, I understand that the EPP doesn't show the grades. I was told by PS to uncheck customizations, which, of course caused all my plugins to be turned off. I uninstalled the EPP, but I am still unable to use my other plugins. I still have to have customizations unchecked. Is there a fix for this? Any help will be greatly appreciated.

Veronique Macdonald
Coordinator of Student Information
Buellton Union School District

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